According to GEO no. 34/2014, the consumer has the right to withdraw from the remote contract, by notifying in writing, by e-mail , to the address: info@ovep-neha.com that he/she waives the purchase, without penalties and without invoking a reason, within 30 calendar days from the reception of the product. The waiver of purchase shall apply only to customers who are natural persons (art. 2 paragraph 1).

The following products are exempted from the right to withdraw from the contract:

1. the supply of products which are susceptible of deterioration or fast expiry (art. 16, let. d);
2. the supply of sealed products which cannot be returned for reasons of health protection or hygiene reasons and which were unsealed by the consumer (article 16, let. e);

Thus, the cosmetics and hygiene products returned must be in the same condition in which they were delivered, in original packaging (including the protective sheet or seal, if they exist), with all related accessories, without presenting signs of wear, change or consumption, both for the products and accessories (boxes, supplementary packaging), with intact labels and all the original documents which accompanied them (e.g.: user instructions).

The return of products is at the expense of the customer, without unjustified delay and within maximum 14 calendar days from the date when he/she communicated the professional his/her decision to withdraw from the contract according to art. 11. The deadline is respected if the products are sent back by the consumer before the expiry of the period of 14 calendar days (art.14, paragraph 1).

At reception, the parcel will be checked to see whether it complies with the conditions mentioned above, otherwise it will be refused. Thus, we will refuse the parcels which contain products in another status than the status in which they were delivered, whose return was not previously notified, and those which contain deteriorated products during transport as a result of inadequate packing.  

According to the law, www.ovep-neha.com will return the countervalue of returned products (excluding the transport fees) within maximum 14 calendar days from the denouncement date, by bank transfer in the bank account specified by the customer for the orders which had payment at delivery or by bank transfer bancar and for the orders paid by card, the amount will be returned on the same card used for trading, within maximum 30 days from the acceptance of return.